I’m a techie, you might have noticed this, which means the world and his mother expect me to be able to fix anything vaguely technical they throw at me. Usually I manage to rise successfully to these challenges, and my geek-god status remains intact.
Recently however I was presented with a tricky one. A friend had bought a Lenovo Thinkpad SL500 about a year ago, and had been happy with it. Then one day they asked me to look at it because it was running very slowly and they couldn’t get it to connect to their home wifi point.
They weren’t kidding! I’ve seen children with abacuses crunch numbers faster.
The culpret seemed to be AVG, it was munching one of the two available processors cores 100%. I disabled AVG and the machine returned to its old self.
Right, remove AVG. Wipe all AVG related bits, install Avast. It was a bit better, but Avast was still using a lot of CPU time on one of the cores. The wifi was also iffy, the Thinkpad network switching application “Access Connections” was very sluggish.
Hmmmm… Removed Avast, everything returns to normal. Access Connections works again, and so does the wifi. Very odd.
Okay, last go… Microsoft’s Security Essentials. Well again it was better than AVG in that the machine was useable, but the CPU hogging was back again, and Access Connections turned back into a “click now wait 5 minutes for a reaction” application.
Too much of a coincidence for me. Access Connections must have something which is attracting the attention of these various anti virus products continually. Time to deploy Process Monitor.
Wadda you know… The AV seems to be very interested in
C:/Program Files/ThinkPad/ConnectUtilities/AccConnAdvanced.html
So I add it to the AV exclusion list, and POW the machine snaps out of it’s coma, throws off the hangover and is back up to speed.
Wonder what that file is thinks I, so I go to have a look. It’s huge! It’s a diagnostic log from Access Connections which seems to be updated several times a second with the most meaningless information! No wonder the AV packages have been going mad! Every update to this html file has triggered a file access scan!
Why on earth is Access Connections filling up several meg of drive space with an ever growing file? Why did they choose to give it a .html file extension which any AV package worth it’s salt will scan? Who knows!
This ever growing file will initially not be an issue. Small files are quick for the AV programs to scan, but as time goes on, and the file grows, so does the time it takes the AV package to scan it… Result, slowly degrading system performance until it grinds to a halt at the merest hint of network activity (which it feels the urge to log!). Oh, and yes doing anything with Access Connections is logged too!
The good news is that you can fix it.
1) Add the file to the exclusion list in your AV program. That way you’ll actually be able to get into Access Connections to correct the settings
2) Open Access Connections
3) If you’re in Basic mode, click the “Switch to Advanced” button up the top right.
4) Now you should have a tab labels “Tools”, go there then select “Diagnostics”
5) In the diagnostic dialog box select the “Event Log” tab.
6) Now click “Disable Logging”
7) Now you can go and remove the exclusion from the AV program, and regain some drive space by deleting the huge log file!
How and why this logging was turned on is a mystery, but judging from my searches on the net this is not an isolated incident.
Today I have been mostly playing with Opera’s latest public beta of their mini web browser.
Opera Mini V5 beta *has* been designed with touch screen in mind, and boy is it good. This beta is more stable and finished than some of the software supplied on the N97 by Nokia… The buggy/restricted Facebook application for example.
So what are you still doing here?
Well it was bound to happen, from the moment the damn thing arrived through the door I knew this day would come.


